Suggestions et réclamations

Customer Care & After-Sales Support

Suggestions & Complaints

Our commitment continues after delivery.

At ZIRVE EXTRUSION, we value long-term relationships with our customers. Your feedback helps us improve our production lines, strengthen our after-sales service, and understand where we need to do better.

Whether you have a suggestion, a technical concern, or an unresolved service issue, we want to hear from you.

Equipment Performance

Share concerns about machine operation, production consistency, or recurring technical issues affecting your production line.

Installation & Training

Tell us about your experience with installation, commissioning, operator training, or the clarity of technical documentation.

After-Sales Service

Let us know about troubleshooting, maintenance assistance, technical communication, or service requests that need further attention.

Spare Parts & Delivery

Contact us about spare-part identification, order accuracy, availability, or delivery concerns.

Communication & Follow-Up

If you need clearer updates or have an unresolved request, share the details so we can understand where communication or coordination needs to improve.

Suggestions for Improvement

Your practical experience matters. Share ideas that could improve our machinery, simplify operation and maintenance, or strengthen your experience with ZIRVE EXTRUSION.

Help Us Understand Your Request

Please describe what happened, when it started, and how it affects your production. To help us assess your request, include the following details where available:

  • Your company name, country, and contact details.
  • The machine model, serial number, or order reference.
  • A clear description of the issue or suggestion.
  • Relevant alarm messages, operating conditions, photographs, or short videos for technical concerns.
  • The date of any previous request and the ZIRVE representative you contacted.

What Happens Next?

Our team will review your message and coordinate with the relevant department. We may contact you for additional information to understand the situation and determine the appropriate next steps.

If an issue you previously reported remains unresolved, please mention this clearly and include your earlier communication details to help us follow up.

Your experience matters. Your feedback helps us improve.

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Food processing equipment manufacturers ZIRVE EXTRUSION group About company

La premiére et plus grande entreprise de fabrication des différentes types des lignes de production des chips et snacks en Turkey

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Zirve Extrussion

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